What stood in the way
Contact centre volumes were growing faster than headcount and routine requests dominated agent time.
-32%Handle time
41%Contacts deflected
Our solution
What TeamBees built
AI Bees built and governed a set of retrieval-grounded agents integrated with the servicing platform, with human-in-the-loop guardrails.
The results
What changed for the client
Routine contacts deflected at scale with measurable CSAT improvement and no increase in complaints.
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