What stood in the way
HR cases were routed manually across a worldwide workforce of roughly 6,000 employees, with no unified employee service center and inconsistent resolution times.
Case study
HRSD rollout replacing manual case routing for ~6,000 employees
An HRSD rollout with optimized case management and a modern Employee Service Center replaced manual, siloed case routing for a global staffing and talent organization.
- Client
- Global HR & Workforce Solutions Leader
- Services
- Implementation, Staff Augmentation
45%Faster HR case resolution
90Days to high platform adoption
Our solution
What TeamBees built
ServiceNow Bees delivered an HRSD rollout with optimized case management, a modern Employee Service Center, and OOTB-first configuration extended only where the process genuinely required it.
- Implementation
- Staff Augmentation
How we delivered
The delivery path
- 01
Assess
Current-state assessment of HR case routing and stakeholder alignment on the target operating model.
- 02
Architect
Case management process design and CSDM-aligned data model.
- 03
Engineer
HRSD and Employee Center Pro configured in iterative agile sprints.
- 04
Launch
Training and change management rolled out across the full ~6,000-employee workforce.
The results
What changed for the client
HR case resolution accelerated and the platform reached high adoption within three months of go-live.
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