What stood in the way
Configuration data was fragmented across 20+ business applications and hybrid datacenters, with no single trusted source of truth for change and impact analysis.
Case study
CSDM-aligned CMDB across 20+ applications and hybrid datacenters
A CSDM-aligned CMDB with Identification & Reconciliation Engine, health dashboards, and cloud discovery gave a global manufacturing and retail group a single trusted source of truth.
- Client
- Global Manufacturing & Retail Group
- Services
- Implementation
35%Better change accuracy
1Trusted source of truth
Our solution
What TeamBees built
ServiceNow Bees implemented a CSDM-aligned CMDB with IRE, health dashboards, and cloud discovery, extending OOTB structures only where customization earned its place.
- Implementation
How we delivered
The delivery path
- 01
Architect
CSDM data model design across 20+ business applications and hybrid datacenters.
- 02
Engineer
CMDB, IRE, and cloud discovery configured and integrated with existing tooling.
- 03
Assure
Data migration checks and reconciliation validation before go-live.
- 04
Optimize
Health dashboards deployed for ongoing CMDB accuracy tracking.
The results
What changed for the client
Change accuracy improved and the organization now operates from one trusted source of truth for its full application and infrastructure estate.
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