What stood in the way
The service catalog lived in SharePoint with years of custom fields layered on top, making CMDB accuracy and platform upgrades increasingly risky.
Case study
Migrating a national rail service catalog to CSDM best practices
Service data was aligned to CSDM best practices and the full service catalog migrated from SharePoint to ServiceNow, replacing years of accumulated custom fields.
- Client
- National Rail Infrastructure Operator
- Services
- Implementation, Support & AMS
40%Better CMDB accuracy
70%+Custom fields moved to OOTB
Our solution
What TeamBees built
ServiceNow Bees aligned service data to CSDM best practices and migrated the full catalog into ServiceNow, replacing custom fields with OOTB structures wherever possible.
- Implementation
- Support & AMS
How we delivered
The delivery path
- 01
Assess
Audit of the SharePoint-based catalog and the accumulated custom-field debt.
- 02
Architect
CSDM-aligned data model designed to replace custom fields with OOTB structures.
- 03
Engineer & Assure
Catalog migration executed with data validation at every stage.
- 04
Optimize
Ongoing AMS support to keep the estate upgrade-safe.
The results
What changed for the client
CMDB accuracy improved substantially and the large majority of legacy custom fields moved onto out-of-the-box structures, reducing upgrade risk.
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